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"Knowing that the work I do contributes towards improving the lives of Peterborough residents is a real driver for me. Work isn’t just about coming into the office to do the 9 to 5, it’s about wanting to make a real difference. The commitment of my colleagues in working to achieve that goal means there’s always support when you need it and a great team spirit."

Claire M, Children's Services

Parking Enforcement Officer

Job Summary

Contract Type:
Permanent
Working Hours:
Full time
Advert Start Date:
13/01/2020
Advert End Date:
02/02/2020 23:59
Employment Location:
Sand Martin House, Peterborough
Salary:
£21,589 - £24,799 (+7% shift allowance)
Weekly Hours:
37
Vacancy ID:
103689

Job details 

Closing date:
2 Feb


Supporting documents

Further information

An exciting opportunity has arisen to join the Prevention and Enforcement Service (PES), which is a multi-disciplined team that tackles quality of life issues across the city. The service covers issues such as parking, housing enforcement, CCTV and environmental enforcement. As a Parking Enforcement Officer you will be responsible for checking for compliance with the city’s parking restrictions, identifying contraventions and taking enforcement action where necessary

a) Main duties and responsibilities of the post
• to be part of a uniformed and visible service that provides advice, support, education and enforcement to residents, visitors and businesses in relation to parking.
• to work with other front line statutory partners in the PES to jointly address issues as directed or as identified during routine day to day activity.
• To serve statutory notices as directed using the various Acts of Parliament available to the service, including Penalty Charge Notices (PCNs) for civil parking contraventions.
• To investigate complaints/service requests in accordance with service standards relating to parking and road safety.
• To patrol areas as directed, checking for compliance with the parking restrictions, including on street chargeable spaces and council owned car parks.

b) Key skills that are required as outlined in Job Description & Person Specification
• Knowledge of relevant legislation, regulations, standards and core disciplines of work areas relevant to parking enforcement.
• Strong communication skills and the ability to write clear and concise notes, statements and reports.
• Strong customer service skills and the ability to explain complex legislation clearly and concisely to members of the public
• Ability to deal with several issues simultaneously and respond quickly to changing priorities under pressure.
• Ability to resolve conflict in a professional manner
• Ability to problem solve
• Experience of partnership working and building good relationships with external stakeholders and members of the public

The role is subject to an enhanced DBS check.

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