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"Knowing that the work I do contributes towards improving the lives of Peterborough residents is a real driver for me. Work isn’t just about coming into the office to do the 9 to 5, it’s about wanting to make a real difference. The commitment of my colleagues in working to achieve that goal means there’s always support when you need it and a great team spirit."

Claire M, Children's Services

Contact Centre Manager - Welland Supervised Contact Centre

Job Summary

Contract Type:
Working Hours:
Full time
Advert Start Date:
Advert End Date:
05/06/2020 23:59
Employment Location:
Welland Contact Centre, PE1 4TU
£31,371 - 34,788
Weekly Hours:
Vacancy ID:

Job details 

Closing date:
5 Jun

Further information

Peterborough City Council is currently recruiting for a Contact Centre Manager for the Supervised Contact Centre in Welland.

The successful candidate will:

• manage a well-established team who are knowledgeable in delivering a
good service to children who need to see their parents safely and in a
supervised setting
• oversee the supervising contact officers, making sure their work meets the
required standards of written work for court proceedings y
• have a sound knowledge of child care, their development, safeguarding,
health and safety
• be up to date with research on changes in expectations of listening to
• be able to demonstrate excellent sensitive, interpersonal skills and the
importance of confidentiality
• be able to evidence experience of working with children and families

In return we can offer you:

• A competitive salary
• Excellent pension scheme
• Bespoke training and career progression opportunities
• Working as part of a supportive and compassionate team with a great
sense of community

If you think you can fulfil these criteria, we want to hear from you, apply today by downloading the shortened application and send along with your CV to pccrecruitment@peterborough.gov.uk

This is a rolling campaign and we will review applications daily so please don't wait for the closing date to apply, we want to speak to you now!

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

For an informal discussion please contact Myra O’Farrell on 01733-864391

Interviews will be held 19th June 2020

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