Business Systems Service Manager (ERP)

Job Summary
Contract Type:
Working Hours:
Full time
Advert Start Date:
Advert End Date:
03/03/2024 23:59
Employment Location:
Sand Martin House Peterborough
£52,580 - £58,064
Weekly Hours:
Vacancy ID:
Closing date:
3 Mar
Further Information
IT and Digital Services (ITDS) owns the delivery and service management of IT across Peterborough City and Cambridgeshire County Council, including the management of all aspects of IT Customer Service. As part of the Business Systems team within ITDS, the Business Systems Service Manager post is responsible for providing detailed software expertise to the delivery of the Unit4 ERP application. The role will be responsible for maintaining Unit4 ERP integrity, development activities and managing a support team.?
You will be expected to:
• Bring technical expertise and achievement focus to the delivery team on a day-to-day basis
• Work on a portfolio of projects, using all of the relevant Unit4 ERP modules
• You will be responsible for ensuring support incidents, problems, and change are managed and progressed within SLAs
• You will be required to manage the requirements and relationships of a number of stakeholders
• Provide coaching and mentoring to other members of the Unit4 ERP team
• Ensure good knowledge management, configuration management is being implemented across the team
• Review and Quality assurance activities for Unit4 ERP changes
• Ensure quality standards (team and corporate) are followed within the team
• Input to the Improvement of the development process
• Share skills and successful methods of working with the team
• Ensure management and key stakeholders are kept informed across all areas of support and development
This management role will span both Development and Support and will suit an individual who is flexible, adaptable and focused on providing excellence in leadership and in Unit4 ERP application development and support.
The ideal candidate will have strong technical skills but also have the personality and communication skills to deal directly with stakeholders.
About you:
• You will be an experienced leader
• You will have solid experience of Unit4 ERP implementations
• You will also have In-depth software knowledge across key elements of the Unit4 ERP solution
• You will have experience in Business Process Analysis and Design
• You will have the ability to interpret/adapt solutions or approaches when formulating responses to issues or concerns
• You will be comfortable with influencing actions and gaining the support of others to meet objectives, building compelling business and organisational cases for change
• Active engagement with development teams and technical input where necessary

We are proud to serve the diverse communities of Peterborough and want our workforce to reflect this diversity, which we believe is beneficial for our employees, the organisation and the communities we serve.