Housing Solutions Officer

Job Summary
Contract Type:
Fixed Term
Working Hours:
Full time
Advert Start Date:
Advert End Date:
25/09/2022 23:59
Employment Location:
Sand Martin House, Peterborough
£32,798 to £36,371
Weekly Hours:
Vacancy ID:
Closing date:
25 Sep
Further Information

An exciting opportunity has arisen to join the Housing Needs Team.

We are looking for a highly motivated individual with an interest in housing and customer service, to join our busy front line housing advice service.

You will be responsible for:

• Giving detailed housing advice to the residents of the city both face to face and on the telephone.
• Supporting Households who are homeless or threatened with homelessness to retain or secure accommodation in order to prevent their homelessness.
• Processing and assessing applications from households who present to the council as homeless or threatened with homelessness
• Assessing applicants’ priorities on the Peterborough Housing Register
• Assisting households in securing suitable accommodation in the private sector
• Assisting in the delivery of the Peterborough Homes Choice Based Lettings Scheme.

Ideally you will have a detailed knowledge of social housing and homelessness. Excellent customer service skills, organisational skills and the ability to work as part of a team. You will also have experience of dealing with challenging customers with multiple needs and be able to work in a busy front-line environment.

This is a Fixed Term Contact until 31st March 2023

We are proud to serve the diverse communities of Cambridgeshire/Peterborough and want our workforce to reflect this diversity, which we believe is beneficial for our employees, the organisation and the communities we serve.